Insights
How companies buy software they later regret
Bad software purchases usually start with a vague problem description. Write down what must be true in eighteen months before you look at any demo.
· Custom software
A vendor demo answers the question you brought to it. If the question is vague, the demo will still look impressive, and the mismatch will surface a year later during implementation.
Before evaluating anything, write down the three things that must be true in eighteen months. Most shortlists collapse immediately.
Own the parts of your business that are genuinely yours. Rent the rest.
Common questions
- Should we build or buy?
- Buy anything that is the same in every company, such as accounting or email. Consider building only where your way of working is genuinely different and that difference earns money.