Insights
When not to use AI
AI is a poor fit for unclear processes and for rare, expensive mistakes with no human review. It works best on narrow, repetitive work with fast feedback.
· AI
AI is a poor fit for problems where the underlying process is unclear. Automating confusion produces confusion faster.
It is also a poor fit where the cost of a rare mistake is high and no one is accountable for reviewing the output. Adding a human in the loop is not a weakness of the design, it is the design.
Where AI works well is narrow, repetitive, high-volume judgment with fast feedback. Start there. Earn the trust of the team before asking for more of it.
Common questions
- How do we know a process is clear enough to automate?
- If two people who do the work describe it the same way without checking with each other, it is clear enough.