Insights

Which business processes to automate first

· Automation

Frequency beats sophistication. A task performed forty times a week returns your investment long before an impressive project that runs twice a month.

The second test is whether the task needs an opinion. If two competent colleagues would produce the same result, software can produce it too. If they would disagree, keep a person in the loop and automate only the preparation around the decision.

The third test is what happens when it fails. Start where a mistake is visible and cheap to correct, so your team builds confidence before anything touches money or clients directly.

Write down the hours a task consumes before you change it. Without that number, nobody can tell six months later whether the automation was worth keeping.

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